Shipping policy

This policy explains how shipping works at Miahera: what it costs, where we ship, how long it takes and how you can track your parcel. Last updated: October 22, 2026.

The short version

Shipping is free on every order within the United States. There is no minimum order value.
Every parcel ships with tracking.
We process your order in 1 to 2 business days. Delivery then takes 5 to 8 business days.
In total, your order arrives within 6 to 10 business days.

Business days are Monday to Friday, not counting US federal holidays.

1. What shipping costs

Shipping costs $0.00 on every order within the United States. There is no minimum order value, no handling fee and no surcharge. The total you see at checkout is the total you pay. Tracking is always included.

2. Where we ship

We ship to addresses within the United States. Because your order is shipped and delivered inside the United States, there are no customs duties or import taxes.

3. Processing time and daily cut-off

We prepare your order and hand it to the carrier within 1 to 2 business days.

The daily cut-off is 2:00 PM Eastern Time (ET). Orders placed on a business day before 2:00 PM ET start processing the same day. Orders placed after 2:00 PM ET, or on a Saturday, Sunday or US federal holiday, start processing on the next business day.

4. Delivery time

After the carrier picks up your parcel, delivery takes 5 to 8 business days. We deliver to the shipping address you enter at checkout.

5. Total time from order to delivery

Processing (1 to 2 business days) plus delivery (5 to 8 business days) adds up to 6 to 10 business days in total.

Example: You order on a Monday at 11:00 AM ET. We hand your parcel to the carrier on Tuesday or Wednesday. It then arrives 5 to 8 business days later, between the Tuesday of the next week and the Monday of the week after.

6. Tracking your order

When your parcel ships, we send you a shipping confirmation by email. It contains your tracking number and a link to follow your parcel.

You can also check your order at any time on our Track Your Order page. Enter your order number and the email address or phone number you used at checkout, or simply enter your tracking number.

No shipping email yet? Please check your spam folder first. You can always look up your order on the Track Your Order page or contact us at info@miahera.com.

7. Order confirmation

Right after checkout, you receive an order confirmation by email. It shows your items, sizes, colors, the total and your shipping address. Please check it as soon as it arrives. We can correct an address or an item until your order is handed to the carrier.

8. Orders with more than one item

We ship your whole order in one parcel whenever we can. If we send it in more than one parcel, you get a separate tracking number for each one. You never pay extra for this.

9. If your parcel takes longer

The times above are the times we plan with. Around major holidays, or during bad weather, carriers can need a little longer. If your order has not arrived after 10 business days, email us at info@miahera.com or call +1 (659) 227-0903 with your order number. We check with the carrier and get back to you with a solution.

10. Lost or damaged parcels

Lost parcel: If your tracking stops updating for several days, or the carrier reports your parcel as lost, contact us at info@miahera.com. We open a claim with the carrier and make sure you either receive your order or get your money back.

Damaged parcel: If your parcel arrives damaged, please take photos of the packaging and the item and keep the packaging. Send the photos with your order number to info@miahera.com. We send you a replacement or a full refund, and we pay the return shipping.

11. Shipping address

Please make sure your address is complete and correct before you place your order. If you need to change it, write to us as soon as possible. We can update it until the order is handed to the carrier.

If a parcel comes back to us because the address was incomplete, nobody accepted it or it was not picked up, we contact you. Together we arrange a new delivery or a refund of the item price.

12. Questions about shipping

Email us at info@miahera.com with your order number in the subject line, or call +1 (659) 227-0903. We are available Monday to Friday, 9:00 AM to 3:00 PM Eastern Time (ET).