Shipping policy

This page explains what shipping costs at Miahera, where we ship, how long an order takes to reach you, when the daily cut-off falls and how tracking works. Last updated: 25 August 2026.

1. Shipping costs

Shipping is free on every order: $0.00 within the United States. There is no minimum order value, no handling fee and no surcharge of any kind. The price you see in the checkout is the price you pay.

Every parcel is sent with tracking at no extra cost.

2. Where we ship

We ship within the United States. The countries you can select in the checkout are the countries we deliver to.

Because every order is shipped and delivered inside the United States, no customs duties, import taxes or brokerage fees apply to your order.

3. Processing time

Orders are processed and handed to the carrier within 1 to 2 business days. Business days are Monday to Friday, excluding US federal holidays. This definition applies to every time frame quoted anywhere on this site.

4. Order cut-off

Orders received on a business day before 2:00 PM EST/EDT (Eastern Time) enter processing on the same business day. Orders received after 2:00 PM EST/EDT (Eastern Time), and orders received on a Saturday, Sunday or US federal holiday, enter processing on the next business day.

5. Dispatch and tracking

As soon as your order leaves our warehouse you receive a shipping confirmation by email at the address you gave during checkout. That email contains your tracking number and a link you can follow to see where the parcel is.

You can also look your order up at any time on our Track Your Order page. Enter your order number together with the email address or phone number you used at checkout, or enter the tracking number on its own, and the current status appears.

If the confirmation has not arrived, please check your spam folder first, then look the order up on the Track Your Order page. If it is still unclear, write to us at info@miahera.com with your order number.

6. Delivery time

Once the parcel has been handed to the carrier, delivery takes 5 to 8 business days. Delivery is made to the shipping address you entered at checkout.

7. Total time from order to delivery

Processing (1 to 2 business days) plus delivery (5 to 8 business days) gives a total of 6 to 10 business days from the moment your order is received.

Worked example: you order on a Monday before 2:00 PM EST/EDT (Eastern Time). Your order is handed to the carrier by Tuesday or, at the latest, Wednesday of that week. Delivery follows 5 to 8 business days after that, so the parcel arrives between the Tuesday of the following week and the Monday of the week after that. In total, 6 to 10 business days.

8. Delays

The times above are the times we plan for. Heavy parcel volume, weather or a delay at the carrier can extend them. If your order passes the 10 business day mark, write to us at info@miahera.com with your order number. We will check the status with the carrier and come back to you with a solution.

9. Lost or damaged parcels

Parcel lost: if tracking stops moving for an extended period, or the carrier declares the parcel lost, contact us at info@miahera.com. We open an investigation with the carrier and make sure you either receive your order or get your money back.

Parcel damaged: if your parcel arrives visibly damaged, photograph the packaging and the item as soon as you can and keep the packaging. Send the photos to info@miahera.com with your order number. We arrange a replacement or a refund and we pay the return shipping in this case.

10. Delivery address and undeliverable parcels

Please make sure your shipping address is complete and correct before you place the order. Address changes are possible up to the point where the order is handed to the carrier, so write to us as quickly as possible if something needs correcting.

If a parcel comes back to us because the address was incomplete, because nobody accepted it or because it was not collected from a pickup point, we contact you to arrange a new delivery or a refund of the item price.

11. Order confirmation

You receive an order confirmation by email immediately after checkout. It lists the items, the sizes and colors you selected, the total and the shipping address. Please check it as soon as it arrives: the window in which we can still correct an address or an item runs until the order is handed to the carrier.

12. Orders with several items

Orders are shipped complete in a single parcel wherever possible. If an order has to be split, you receive a separate shipping confirmation with its own tracking number for each parcel, and you pay nothing extra either way.

13. Public holidays

Orders are processed on business days. An order placed on a US federal holiday, or after the cut-off on the business day before one, enters processing on the next business day. Carrier networks are also busier in the days around major holidays, which can push delivery towards the upper end of the range given above.

14. Questions about a delivery

For anything to do with a shipment, write to info@miahera.com with your order number in the subject line. We are reachable Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time) and we answer in the order the messages arrive.