Refund policy

This page explains how returns, exchanges and refunds work at Miahera: how long you have, who pays for what, how quickly your money comes back and how an exchange is handled. Last updated: 25 August 2026.

1. Your return window

You have 30 days from the day your order is delivered to send an item back to us. The date shown by the carrier as the delivery date is the date the 30 days start from.

Business days are Monday to Friday, excluding US federal holidays. This definition applies to every time frame quoted anywhere on this site.

2. Condition of returned items

Items come back unworn, unwashed and undamaged, with any tags still attached and in a condition that allows them to be sold again. Trying an item on is of course fine. If something arrives back outside that condition, we contact you first and talk it through.

3. How to start a return

Write to us at info@miahera.com with your order number and tell us which item or items you want to return. You will receive a confirmation from us with the return address and everything else you need.

Please wait for that confirmation before you post anything, and send the parcel to the address it gives you. Registering the return by email first is what lets us match your parcel to your order the moment it arrives, which is what keeps the refund fast.

4. Who pays for the return

Change of mind: if you decide against keeping the item, you cover the return shipping and the item price is refunded in full.

Faulty, damaged or incorrect item: we pay the return shipping. You are never out of pocket when the fault is ours.

Exchange: free for you in both directions. See section 5.

5. Exchanges

An exchange is a real service here, not a return dressed up as one.

What you can exchange: you can exchange an item for a different size or a different color of the same style, within the same 30 day window. Write to us at info@miahera.com with your order number and tell us which size or color you would like instead.

When the replacement ships: as soon as your exchange is registered, we reserve the replacement and send it out. It is on its way to you while your return is still travelling back.

What it costs: nothing. We pay the return shipping for the item you are sending back and we pay the shipping for the replacement.

If the size or color has sold out: we tell you straight away and refund you instead, under the terms in section 6.

To be clear about the difference: only the exchange is free in both directions. If you want your money back rather than a different size or color, the change of mind rule in section 4 applies and you carry the return shipping.

6. Refunds

Once your return arrives at our warehouse we check it and refund you within 5 business days. Business days are Monday to Friday, excluding US federal holidays. This definition applies to every time frame quoted anywhere on this site.

Refunds always go back to the payment method you used for the order. Depending on your bank or payment provider it can take a few more days for the money to appear on your statement.

Shipping was free on your order, so the refund covers the full item price.

7. Faulty, damaged or incorrect items

If an item arrives faulty, damaged or is not the item you ordered, write to us at info@miahera.com with your order number and a photo of the problem. We arrange a replacement or a full refund, whichever you prefer, and we pay the return shipping.

8. Changing or cancelling an order

You can change or cancel an order up to the point where it has been handed to the carrier. In practice that means writing to us as soon as possible, and before the cut-off of 2:00 PM EST/EDT (Eastern Time) on the business day your order is being processed. Once the parcel is on its way, the return process in this policy takes over.

9. Where to send returns

The return address comes to you with your return confirmation. Registering the return first is what lets us match your parcel to your order the moment it arrives, and that is what keeps the refund inside the 5 business days above.

10. Prices, discounts and refunds

Every item on this site is sold at one price, so a refund is always the full price you paid for the item. You get the whole amount back, with no restocking fee.

11. Items bought as a gift

If you bought an item as a gift, the return or exchange runs through the order and payment method that placed it. Write to us at info@miahera.com with the order number and we will help you work out the simplest route.

12. Your statutory rights

The 30 day return window described here is a policy we offer voluntarily, and it comes on top of the rights you already have under the consumer protection law that applies to you.

13. Questions about a return

For anything to do with a return, an exchange or a refund, write to info@miahera.com with your order number in the subject line. We are reachable Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).