Frequently Asked Questions

Here are the questions we hear most often, sorted by topic. All facts match our Shipping Policy and Return and Refund Policy. Still have a question? Email us at info@miahera.com, call +1 (659) 227-0903, or send us a message through our Contact page.

Ordering

How do I know my order went through?

Right after checkout, you receive an order confirmation by email. It lists your items, sizes, colors, the total and your shipping address. Not in your inbox after a few minutes? Please check your spam folder, then email us at info@miahera.com or send us a message through our Contact page.

Can I change or cancel my order?

Yes, until your order is handed to the carrier. Please write to us at info@miahera.com as soon as possible, and before 2:00 PM Eastern Time (ET) on the business day your order is being processed. Once your parcel is on its way, you can use our return process instead.

Shipping

How much does shipping cost?

Nothing. Shipping is free on every order within the United States, with no minimum order value and no extra fees. Tracking is included.

Where do you ship?

We ship within the United States. Since your order stays inside the US, there are no customs duties or import taxes.

How long does delivery take?

6 to 10 business days in total: 1 to 2 business days to process your order and 5 to 8 business days for delivery. Business days are Monday to Friday, not counting US federal holidays. Orders placed before 2:00 PM ET on a business day start processing the same day.

How can I track my parcel?

When your parcel ships, you get an email with your tracking number and a tracking link. You can also check your order any time on our Track Your Order page with your order number and email address or phone number, or with your tracking number.

Returns, exchanges and refunds

How long do I have to return an item?

30 calendar days from the day your order is delivered.

How do I start a return?

Email info@miahera.com or send us a message through our Contact page with your order number and the item you want to send back. Once your return is registered, send the item to our US warehouse and return address at 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States. Please register your return before sending anything, and do not send returns to our registered business address in Sheridan, Wyoming.

Who pays for return shipping?

If you changed your mind, you pay the return shipping and we refund the full item price. If the item is faulty, damaged or not what you ordered, we pay. Exchanges for a different size or color are free for you in both directions.

Can I exchange an item instead?

Yes, and it is free. You can exchange for a different size or color of the same style within 30 days. We ship the new item as soon as your exchange is registered, so you do not have to wait for your return to arrive. If your new size or color has sold out, we tell you right away and refund you.

When do I get my money back?

Within 5 business days after your return arrives at our US warehouse and return address (807 Airport Access Road, Unit D, Traverse City, MI 49686, United States). The refund goes back to your original payment method. Your bank may need a few extra days to show it. There is no restocking fee.

Sizes and products

Which sizes do you offer?

Our items come in US alpha sizing, for example S, M and L. The available sizes for each item are shown on its product page. Not sure which size to choose? Email us at info@miahera.com or send us a message through our Contact page before you order, and we help you decide. And if it does not fit, the exchange is free.

What is the item like?

Each product page describes the look and feel of the fabric (for example satin look, sequin or ribbed knit), the cut, the neckline, the sleeves, the closure and the fit. Do you have a question about a specific item? Email us at info@miahera.com or send us a message through our Contact page and we are happy to help.

Where can I browse the full collection?

You can browse all current evening and occasion pieces directly on our Shop All page, where each style lists its available colors and US sizes.

Payment

How can I pay?

With Visa, Mastercard, American Express, Discover and Diners Club cards, or with Shop Pay, Apple Pay and Google Pay. Apple Pay and Google Pay appear on devices and browsers that support them. More details are on our Payment Policy page.

When am I charged, and in which currency?

Your payment method is charged when you complete checkout. All prices are in US dollars.

Contact

How can I reach you?

Email us at info@miahera.com, call +1 (659) 227-0903, or use the form on our Contact page. We reply within our support hours, Monday to Friday, 9:00 AM to 3:00 PM Eastern Time (ET).