Frequently Asked Questions

The questions we get asked most, grouped by topic. Every figure below matches the Shipping Policy and the Return and Refund Policy. If something is still unclear, write to us at info@miahera.com.

Ordering

How do I know my order went through, and can I still change it?

You receive an order confirmation by email immediately after checkout. It lists the items, the sizes and colors you chose, the total and the shipping address. If it has not arrived within a few minutes, check your spam folder and then write to us at info@miahera.com. You can change or cancel the order up to the point where it has been handed to the carrier. Write to us as soon as possible, and in any case before the cut-off of 2:00 PM EST/EDT (Eastern Time) on the business day your order is being processed. After the parcel has left the warehouse we can no longer change it, and the return process applies instead.

Shipping

What does shipping cost?

Nothing. Shipping is free on every order within the United States, with no minimum order value, no handling fee and no surcharges. Tracking is included.

Where do you ship to?

Within the United States. Because every order stays inside the United States, there are no customs duties or import taxes to pay on top.

How long does delivery take?

Six to ten business days in total. That is 1 to 2 business days of processing plus 5 to 8 business days in transit. Business days are Monday to Friday, excluding US federal holidays. This definition applies to every time frame quoted anywhere on this site. Orders received before 2:00 PM EST/EDT (Eastern Time) on a business day enter processing the same day; anything after that starts the next business day.

How do I track my parcel?

Two ways. You get a shipping confirmation by email with your tracking number and a link straight to the carrier, and you can look the order up yourself any time on our Track Your Order page using your order number plus the email address or phone number from checkout. Entering the tracking number on its own works there too.

Returns, exchanges and refunds

How long do I have to return something?

Thirty days from the day your order is delivered. The delivery date recorded by the carrier is the date the 30 days count from.

How do I start a return?

Write to info@miahera.com with your order number and tell us what you want to send back. We reply with the return address and everything else you need. Please wait for that confirmation before you post anything, and please never send returns to our business address in Sheridan, Wyoming.

Who pays for the return shipping?

If you simply changed your mind, you pay the return shipping and we refund the full item price. If the item is faulty, damaged or not what you ordered, we pay the return shipping. If you are exchanging for a different size or color, it costs you nothing in either direction.

Can I exchange instead of returning?

Yes, and it is free. You can exchange for a different size or a different color of the same style within the same 30 day window. The replacement is reserved and shipped as soon as you register the exchange with us, so you are not waiting for your return to arrive first. We pay the return shipping and the replacement shipping. If the size or color has sold out, we tell you straight away and refund you instead.

When do I get my money back?

Within 5 business days of your return arriving at our warehouse. Refunds always go back to the original payment method. Your bank may take a few more days to show it on your statement.

Product and sizes

What sizes do you carry and how do I choose the right one?

Sizes run from XS to 5XL depending on the style, in US alpha sizing. The sizes actually available for an item are listed on its product page, so the product page is always the reliable answer rather than a general range. The "Size and fit" section on that page tells you what the size run is for that specific item. If you are between sizes or unsure, write to us at info@miahera.com before you order and we will help you decide. If it still turns out wrong, the exchange is free.

Will the color look exactly like the photograph?

Very close. Screens differ, so a shade can read slightly warmer or cooler on your display than it does in person, and the free exchange and the 30 day return window are there for exactly that.

What is the item made of?

Our product pages describe what you can see: the cut, the neckline, the sleeves, the length, the visible surface such as lace, sequin, ribbed knit, velvet or a satin look finish, and the colors available. If you need to know something specific before ordering, write to us at info@miahera.com and we will find out for you.

Payment

Which payment methods can I use?

Visa, Mastercard, American Express and Maestro for cards, Shop Pay, Apple Pay and Google Pay as wallets, and Klarna. The icons in the footer, on every product page and in the cart show exactly this set. Wallets appear depending on your device and browser, so the list you see may be shorter than the list someone else sees. There is more detail on the Payment Policy page.

When am I charged, and in which currency?

Your payment method is charged when you complete the checkout and the order is placed. All prices on this site are shown and charged in US dollars.

Contact

How do I reach you?

By email at info@miahera.com, or through the form on our Contact page. We are reachable Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time) and we answer in the order messages come in.